Customer's satisfaction is important. In the event of a defective product, Sexy Surprise will send you a new product. Included batteries are never guaranteed.

Maximum deadline: A defective product can be returned within 10 days of receipt of the package. Proof of purchase is required.

Return address : 59, 30 ième avenue, Mandeville, Québec, J0K 1L0

Do not forget to return the product with :  the proof of purchase and an address where to send your replacement. For obvious reasons of hygiene and respect, it should be noted that we reserve all the rights to refuse to exchange a product that is not clean and unused. If the product is no longer available, a replacement product of equal or greater value will be sent as a replacement. Otherwise, you should receive the same product. Shipping costs are at the customer's charge.