FAQ

Sexy Surprise is a Quebec-based company founded in 2011, specializing in playful surprise bags for her, for him, and for couples. Our collections invite you to discover pleasure alone or with a partner, with discreet and fast delivery across Canada. A great gift idea!

Why choose a Sexy Surprise bag?

Because it feels good to break out of your routine and let yourself be surprised! Our bags invite you to discover products you might not have chosen yourself, to explore your desires, and to create moments of pleasure, alone or with a partner. All this with great value and that little thrill of not knowing everything in advance!

Without giving away the surprise, what does a bag usually contain?

Depending on the model, you might find intimate toys, lubricant, a cleanser, massage products, accessories, or playful games. Each bag offers a selection designed to provide different discoveries. Check the description of the bag you choose to get a general idea… without spoiling the surprise!

Are the bags suitable for solo or couples?

We offer bags for her, for him, and for couples. Many products can be discovered alone or with a partner, while some accessories or games are better suited to sharing with a partner. Choose the version that suits your desires and contact us if you're unsure!

Do I need to have experience with sex toys?

Not at all! Our bags are a wonderful introduction to this world, but they can also surprise those who are already familiar with it. You progress at your own pace, according to your curiosity and comfort.

How do I choose the right bag for me?

Start by asking yourself if you want an experience for her, for him, or for the couple. Then explore our different themes and their descriptions. Hesitating between two bags? Write to us: we'll help you find the one that best meets your expectations.

If I buy a second Classic or another bag, am I sure its contents will be different?

Yes! At Sexy Surprise, we make it a point to keep our customers' purchase history to ensure that the contents of their bag will be different from one purchase to the next. This keeps each experience unique and the joy of discovery alive!

Is the bag worth more than its purchase price?

Our bags are designed to offer better value than buying the items separately. The advertised value for each model can be found on its product page. A great way to discover new things while enjoying a great price!

Can I give a surprise bag as a gift?

Absolutely! For a birthday, a getaway, a special occasion, or simply to show you care, it's a gift that's out of the ordinary. Choose a version that suits the individual or couple, taking into account their tastes and comfort level with this type of gift.

Do you offer themed bags?

Yes! We offer many themed bags, such as Valentine's Day, The Hunting Widow, The Spicy, OP Connection, as well as bags for Mother's Day and Father's Day. Each bag reflects its theme, with a specific touch inside that nods to its world. A lovely way to choose the atmosphere of your next discovery… while keeping the surprise!

What is the Valentine's Day Bag?

The Valentine's Day Bag is one of our most popular bags for celebrating love every February! With its Valentine's Day-inspired touch, it invites you to treat yourself to some solo fun, share a discovery as a couple, or create a special moment together. Because love is also celebrated by taking time for yourself!

What's the difference between The Classic and The Personalized Bag?

The Classic Bag lets you discover a surprise selection depending on the version you choose. The Personalized Bag allows you to give us more details about your preferences through its customization options. In both cases, we keep an element of mystery!

Will I necessarily like all the items?

A surprise bag is also an experience of discovery! Some products will immediately appeal to you, while others will lead you to explore something new or may not be quite to your taste. You always retain the choice of what you want to try: the fun comes with no obligation.

Can I let you know my preferences or limitations before buying?

Yes, and we encourage you to do so if something is important to you: product type, size, material, or any other specific feature. Contact us before ordering to check what's possible with your chosen bag. For an experience even more tailored to your preferences, also check out The Personalized Advent Calendar.

Do I need to be in a couple to enjoy the Advent Calendar?

Many discoveries can be enjoyed solo, but some products and games are better suited to a shared experience. Check the description of the edition offered to see if it's a good fit.

Is the contents of the Advent Calendar different every year?

Yes! Each edition offers a new selection to refresh the discoveries and the pleasure of opening the surprises. Some product categories or essentials may return, however: a new edition doesn't necessarily mean that every item will be different from previous years.

Should I open the Advent Calendar one day at a time?

You can follow the suggested days, space out your discoveries, or let your curiosity guide you! It's an experience to savor at your own pace. After all, desire knows no season.

How do I use and care for the products I receive?

Consult the instructions for each product before using it, especially regarding cleaning, refilling, and compatibility with lubricants. Have a question after opening? Contact us, specifying the product in question: we'll help you find the answers you need.

I would like to become a distributor or offer Sexy Surprise in my area. Are there any options?

Would you like to introduce Sexy Surprise to your area? Email us at info@sexysurprise.ca and tell us about your business, your region, and the type of collaboration you're considering. We can then discuss the possibilities and conditions that apply to your project.

What if an item I received is broken or defective?

Please contact us to explain the problem. A simple procedure will be followed to facilitate a replacement if needed. For details and conditions, see our Return Policy.

Is my order delivered discreetly?

Yes! Your discoveries are yours to keep. Your order is shipped in discreet packaging to protect your privacy until you open it.

What are the delivery times?

Processing time is generally 24 to 48 business hours, in addition to Canada Post delivery times, which may vary depending on your region. XpressPost service is used and normally takes 1 to 2 days.

See: Shipping or Canada Post

Is express delivery available?

Express delivery (1-2 days) is always available.

Which countries do you ship to?

Currently, we ship exclusively within Canada. Whether you're in Quebec or elsewhere in the country, you can receive your surprises directly at home in discreet packaging!

What are the benefits of subscribing to our newsletter?

You'll receive all our promotions and specials by email, and you'll be able to take advantage of discounts reserved exclusively for our subscribers. You can unsubscribe at any time if you no longer wish to receive our emails. This service is completely free.

How can I contact you?

The easiest way to contact us is by email at: info@sexysurprise.ca